Monday, April 11, 2011
my review North Coast Auto 5/2/2008
Have your car checked before you buy from this dealer. I was told my car was in excellent mechanical condition and ended up paying over $1000 in repairs for a car with only 30k, and there are still more repairs needed. They will lie to sell a car, don't respond to emails after purchase, refuse to talk after purchase, pressured positive feedback. Very shady dealer. Beware, stay away!
review North Coast Auto 7/11/2009
My Review of Northcoast Auto Sales:
BUYER BEWARE!!!!We found a 2006 Jeep Grand Cherokee online, called and spoke with John. Who assured us that the vehicle was clean, in great shape, and had a fender replaced from a small dent. John assured us that the vehicle was being detailed and having the oil changed and would be ready when we arrived in 2 days from over 600 miles away.
I arrived at the dealership and waited for 1.5 hours before I was even able to see the car. It was not as clean as we had hoped, but still an OK deal for the price. The vehicle was dirty (very poor detail job). They said they had performed a complete inspection of the vehicle, and changed the oil. The mechanic was also fixing the hood shock (which keeps the hood up). I was concerned but went ahead and drove the vehicle home. Within 100 miles, the navigation system stopped working, and I was getting service engine and service 4WD lights. The day after I got home, a close friend inspected the car, who does a significant amount of body repair. He informed us that the axle was bent, the driver door had been ripped off it's hinges, there was binder wire holding the radiator on, and the hood shock was not replaced. There were multiple spots where bondo had been used, the paint colors did not match from panel to panel, AND the oil had NOT been changed (the oil filter was marked with a 4-11-09 date and the oil was very dirty--even though they had a fradulent service sticker and had reset the Jeep's computer.)
We called and asked that they refund some of our money due to the problems with the Jeep. We never received a straight answer, and kept getting jerked around. When we figured out all of the lies we had been told, and never received a resolution from NCA, we were able to stop the payment of funds and we returned the vehicle.
I WOULD NOT purchase from this dealership unless you are a skilled auto body repair individual who can inspect it with a fine tooth come prior to taking delivery.
BUYER BEWARE!!!!We found a 2006 Jeep Grand Cherokee online, called and spoke with John. Who assured us that the vehicle was clean, in great shape, and had a fender replaced from a small dent. John assured us that the vehicle was being detailed and having the oil changed and would be ready when we arrived in 2 days from over 600 miles away.
I arrived at the dealership and waited for 1.5 hours before I was even able to see the car. It was not as clean as we had hoped, but still an OK deal for the price. The vehicle was dirty (very poor detail job). They said they had performed a complete inspection of the vehicle, and changed the oil. The mechanic was also fixing the hood shock (which keeps the hood up). I was concerned but went ahead and drove the vehicle home. Within 100 miles, the navigation system stopped working, and I was getting service engine and service 4WD lights. The day after I got home, a close friend inspected the car, who does a significant amount of body repair. He informed us that the axle was bent, the driver door had been ripped off it's hinges, there was binder wire holding the radiator on, and the hood shock was not replaced. There were multiple spots where bondo had been used, the paint colors did not match from panel to panel, AND the oil had NOT been changed (the oil filter was marked with a 4-11-09 date and the oil was very dirty--even though they had a fradulent service sticker and had reset the Jeep's computer.)
We called and asked that they refund some of our money due to the problems with the Jeep. We never received a straight answer, and kept getting jerked around. When we figured out all of the lies we had been told, and never received a resolution from NCA, we were able to stop the payment of funds and we returned the vehicle.
I WOULD NOT purchase from this dealership unless you are a skilled auto body repair individual who can inspect it with a fine tooth come prior to taking delivery.
review North Coast Auto 7/16/2009
My Review of Northcoast Auto Sales:
I have never dealt with a shadier operation that this one. I bought a Chrysler 300 from these guys off of eBay and right from the start, it was a bad experience.
Now I have purchased cars over eBay before, from private sellers and dealers, and the experience has always been at least satisfactory. With North Coast, there was no satisfactory involved.
When I first called about the car to buy it at the Buy-It-Now price on a Saturday afternoon, I was assured by NCA contact Chris that he would get the paperwork to me on Monday. I had to fill that out and send it back and he could have the car shipped out to me in 24 hours. Great, right? Except not a bit of that was true.
For starters, Monday came and went. So did Tuesday, Wednesday, Thursday, and Friday. During this time, I called Chris, called other numbers I had for North Coast (where I was told to "just hang in there buddy"), emailed and even texted Chris' phone. Every once in a while (probably a 10 to 1 ratio), I would get some response from Chris stating "yes, the paperwork will go out today." But that never seemed to happen. Mind you, I was persistent because I had put down a $400 deposit and could not get insurance or financing or anything started before they sent me the paperwork.
On Friday of the 1st week, I sent Chris a text that said if I didn't get the paperwork by that day, he could keep the car and I'd look elsewhere. This was the same week that Chrysler went bankrupt so there were plenty of dealers looking to unload 300's.
Well the ultimatum worked and the paperwork showed up Friday afternoon. By 10 o'clock Saturday morning I had financing set. But because NCA turned out to be a non-franchised dealer, the bank said they couldn't go ahead w/ the loan. Within three hours, I had another bank set with financing. Good to go, right? Wrong.
It took more than a week and a half for them to get title information to the bank to actually complete the sale! That's with me calling, emailing, and texting them throughout the week as well as my bank. My loan officer said she had never see such a thing in all her years.
So finally the sale was complete and the car was shipped. THIS WAS ONE DAY SHORT OF FOUR WEEKS SINCE I SAID "I'LL BUY IT"!!! and it arrives at the house. Gas on E. Windshield washer fluid bone dry. Half vacuumed. Cup holders still filled with gunk. All four tires about 20 PSIs low. I mean they had it for nearly a month AFTER deposit and they couldn't detail it or even clean it???? Plus it was supposed to come with a GPS unit which never arrived and I know I'll never see. Did I mention it still took them nearly three more weeks to send me the title and I only had three days left on the temporary plates when it finally arrived?
So far the car has been ok but has certainly seen rough times. The Carfax report on it said it was clean but I'm waiting for the next shoe to drop.
Do not deal with North Coast Auto unless you can deal with an incredible amount of aggravation and shoddy delivery. They are awful!
I have never dealt with a shadier operation that this one. I bought a Chrysler 300 from these guys off of eBay and right from the start, it was a bad experience.
Now I have purchased cars over eBay before, from private sellers and dealers, and the experience has always been at least satisfactory. With North Coast, there was no satisfactory involved.
When I first called about the car to buy it at the Buy-It-Now price on a Saturday afternoon, I was assured by NCA contact Chris that he would get the paperwork to me on Monday. I had to fill that out and send it back and he could have the car shipped out to me in 24 hours. Great, right? Except not a bit of that was true.
For starters, Monday came and went. So did Tuesday, Wednesday, Thursday, and Friday. During this time, I called Chris, called other numbers I had for North Coast (where I was told to "just hang in there buddy"), emailed and even texted Chris' phone. Every once in a while (probably a 10 to 1 ratio), I would get some response from Chris stating "yes, the paperwork will go out today." But that never seemed to happen. Mind you, I was persistent because I had put down a $400 deposit and could not get insurance or financing or anything started before they sent me the paperwork.
On Friday of the 1st week, I sent Chris a text that said if I didn't get the paperwork by that day, he could keep the car and I'd look elsewhere. This was the same week that Chrysler went bankrupt so there were plenty of dealers looking to unload 300's.
Well the ultimatum worked and the paperwork showed up Friday afternoon. By 10 o'clock Saturday morning I had financing set. But because NCA turned out to be a non-franchised dealer, the bank said they couldn't go ahead w/ the loan. Within three hours, I had another bank set with financing. Good to go, right? Wrong.
It took more than a week and a half for them to get title information to the bank to actually complete the sale! That's with me calling, emailing, and texting them throughout the week as well as my bank. My loan officer said she had never see such a thing in all her years.
So finally the sale was complete and the car was shipped. THIS WAS ONE DAY SHORT OF FOUR WEEKS SINCE I SAID "I'LL BUY IT"!!! and it arrives at the house. Gas on E. Windshield washer fluid bone dry. Half vacuumed. Cup holders still filled with gunk. All four tires about 20 PSIs low. I mean they had it for nearly a month AFTER deposit and they couldn't detail it or even clean it???? Plus it was supposed to come with a GPS unit which never arrived and I know I'll never see. Did I mention it still took them nearly three more weeks to send me the title and I only had three days left on the temporary plates when it finally arrived?
So far the car has been ok but has certainly seen rough times. The Carfax report on it said it was clean but I'm waiting for the next shoe to drop.
Do not deal with North Coast Auto unless you can deal with an incredible amount of aggravation and shoddy delivery. They are awful!
Review North Coast Auto 8/30/10
My Review of Northcoast Auto Sales:
So I thought I found my dream car, a IS250. After talking to John on the phone and shooting off various e-mails with lots of questions, I thought I had the deal I wanted. I was coming from Michigan (about 250 miles away). I had the money order ready, and insurance in place. All I had left to do was test drive the car, and take it to the Lexus dealer for an inspection.
I get to North Coast and John greets me, and tells me he knows I had an appointment with Lexus and got the car super fast for me to drive. I get in with my friend and we decide to take it for a spin before we take it to the Lexus dealer.
I understand it is a used car, but man was this car USED. I'll assume North coast tried to detail the major problems in the car, but i'm sure my 2 year old nephew could use a crayon and do a better job. But that was not the biggest issue, as I could look past the interior. We stopped the car and did a walk around and thats where we noticed the problems which would be costly. Chewed up rims, which caused the tire pressure sensor to go off, as the tires constantly kept loosing pressure because they were not on the rims properly. Very worn tires which John told me were new and would get me through the winter no problem. Lastly John mentioned there was a panel that was replaced, but was not sure which one. After walking around the car for 2 min, it was OBVIOUS it was the front passenger panel/bumper. It was a VERY shitty job, as there was CONDENSATION in the headlight. At this point I could not overlook how costly this car would be to make it look new. We did not end up going to the Lexus dealer, as we made our decision.
We drove back and John told me to have a seat and he would be right back. I waited as Mike asked me if I was being helped, and I told him John was taking care of me. Suddenly John comes back telling Mike to take care of me, as he had something more important to do. Mike looked pissed at this point. I told Mike my concerns with the car, he said that the tires were fine, but all have different wear on them. He told me that chewed up rims are normal, because it happens when cars park and scrape the curb (who ever owned the car before must have been a moron, and couldn't park for shit!), and to mention that its normal, tells me Mike couldn't park a car. Lastly about the panel and Condensation in the headlight. Mike said its also normal and happens all the time. I"m sorry but I own a 10 year old Toyota and 4 year old BMW and its never happened. I don't expect that from a Lexus of all cars. In the end I told him this wasn't the car for me (NOTE: I was VERY polite this whole time). Mike seemed a little agitated at this point (I don't know why, this is his job), and said "I don't think you guys intended to come here to buy a car". I was shocked at this point. My friend mention to Mike that we came with CASH, and Mike replied "Uh Huh". Personally I felt I should have told him off, but i've never experience this kind of service before. Out of courtesy I looked around his lot to see if there was anything else I liked, but I was to pissed at that comment to buy anything from this dealer.
Now for all you people thinking, "oh you're bitching about the car, what did you expect from a auction dealer"...fyi I negotiated to only $400 below sticker, as I know dealers have mouths to feed (my uncle is a dealer). I could easily get this car for the price I wanted, probably in MUCH better condition. Lesson: Spend the extra $1000 and get a better car from a dealer that wants you to be happy, those dealers deserve the extra commission.
So I thought I found my dream car, a IS250. After talking to John on the phone and shooting off various e-mails with lots of questions, I thought I had the deal I wanted. I was coming from Michigan (about 250 miles away). I had the money order ready, and insurance in place. All I had left to do was test drive the car, and take it to the Lexus dealer for an inspection.
I get to North Coast and John greets me, and tells me he knows I had an appointment with Lexus and got the car super fast for me to drive. I get in with my friend and we decide to take it for a spin before we take it to the Lexus dealer.
I understand it is a used car, but man was this car USED. I'll assume North coast tried to detail the major problems in the car, but i'm sure my 2 year old nephew could use a crayon and do a better job. But that was not the biggest issue, as I could look past the interior. We stopped the car and did a walk around and thats where we noticed the problems which would be costly. Chewed up rims, which caused the tire pressure sensor to go off, as the tires constantly kept loosing pressure because they were not on the rims properly. Very worn tires which John told me were new and would get me through the winter no problem. Lastly John mentioned there was a panel that was replaced, but was not sure which one. After walking around the car for 2 min, it was OBVIOUS it was the front passenger panel/bumper. It was a VERY shitty job, as there was CONDENSATION in the headlight. At this point I could not overlook how costly this car would be to make it look new. We did not end up going to the Lexus dealer, as we made our decision.
We drove back and John told me to have a seat and he would be right back. I waited as Mike asked me if I was being helped, and I told him John was taking care of me. Suddenly John comes back telling Mike to take care of me, as he had something more important to do. Mike looked pissed at this point. I told Mike my concerns with the car, he said that the tires were fine, but all have different wear on them. He told me that chewed up rims are normal, because it happens when cars park and scrape the curb (who ever owned the car before must have been a moron, and couldn't park for shit!), and to mention that its normal, tells me Mike couldn't park a car. Lastly about the panel and Condensation in the headlight. Mike said its also normal and happens all the time. I"m sorry but I own a 10 year old Toyota and 4 year old BMW and its never happened. I don't expect that from a Lexus of all cars. In the end I told him this wasn't the car for me (NOTE: I was VERY polite this whole time). Mike seemed a little agitated at this point (I don't know why, this is his job), and said "I don't think you guys intended to come here to buy a car". I was shocked at this point. My friend mention to Mike that we came with CASH, and Mike replied "Uh Huh". Personally I felt I should have told him off, but i've never experience this kind of service before. Out of courtesy I looked around his lot to see if there was anything else I liked, but I was to pissed at that comment to buy anything from this dealer.
Now for all you people thinking, "oh you're bitching about the car, what did you expect from a auction dealer"...fyi I negotiated to only $400 below sticker, as I know dealers have mouths to feed (my uncle is a dealer). I could easily get this car for the price I wanted, probably in MUCH better condition. Lesson: Spend the extra $1000 and get a better car from a dealer that wants you to be happy, those dealers deserve the extra commission.
Review North Coast Auto 9/23/10
Everything seemed to go well int the begining. When it was time to sign the paperwork the price of the car increased, the monthly payments increased, and the intreset rate increased. Everything I was promised in regards to service for the car was all crap. Nothing was fixed, winsheld cracked, tires done. After dealing with North Coast I had the feeling of being screwed over. I have purchased several cars, and this by far was the worst experience. Even after having the car for 29 days with temporary tags I still have not recieved the title. I would not recommend this dealership to my worst enemy. Buyer beware!
Review North Coast Auto 1/28/11
My Review of Northcoast Auto Sales:
North Coast ended up giving $500.00 less on my trade because I was working with two people, they rushed the paperwork. The radiator froze up a week after buying it and I called them and all they could say is "it has a manufacturing warranty, take it into the dealer" 2009 Ford Flex. Before I got out the door the sales person was helping someone else and did not even shake my hand or say thank you. When I got home the bank called to confirm the information that the dealer gave them; come to find out, they inflated my income to get me the loan. Very rude, dishonest and I would not buy another thing from them, I would walk first!!!!
North Coast ended up giving $500.00 less on my trade because I was working with two people, they rushed the paperwork. The radiator froze up a week after buying it and I called them and all they could say is "it has a manufacturing warranty, take it into the dealer" 2009 Ford Flex. Before I got out the door the sales person was helping someone else and did not even shake my hand or say thank you. When I got home the bank called to confirm the information that the dealer gave them; come to find out, they inflated my income to get me the loan. Very rude, dishonest and I would not buy another thing from them, I would walk first!!!!
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